Telehealth for Behavioral Health

BACKGROUND

With the increased usage of tele-therapy for behavioral health issues, Zeldis Research sought to understand the attitudes and perceptions of virtual and tele-therapy methods. Qualitative research (individual interviews) was conducted with Behavioral Health (BH) providers and BH consumers in therapy to better understand their experience with and reactions to the movement toward a virtual/tele-therapy approach.


METHODOLOGY

10 telephone interviews with BH Providers who recently conducted therapy sessions using tele-therapy or virtual therapy

10 telephone interviews with BH Consumers who have recently conducted their therapy sessions using tele-therapy or virtual therapy


OBJECTIVES
  1. Understand the logistics of the move to virtual therapy (e.g., timing, dynamics, etc.)
  2. Determine provider and consumer concerns, barriers, and expectations for virtual therapy, as well as satisfaction with the move to virtual therapy
  3. Gauge health insurance/reimbursement experiences vs. expectations at the time of the switch to virtual therapy methods
  4. Understand perceptions of the future of virtual therapy, in the minds of both providers and consumers

RESEARCH STUDY TIMING

The interviews took place mid-June 2020. The Analysis and Insights will be released in late July, 2020.

For more information about this study, please contact Jeff Mann, Zeldis Senior Research Director.